The condition of the products is checked before sending each order. If, however, a problem is found, the consumer in accordance with the provisions of article 4 par.10 of L.2251 / 1994 and in accordance with the provisions of Directive 2011/83 / EU, which was incorporated into Greek law by Joint Ministerial Decision G1 -891 (Government Gazette BD 2144 / 30.08.2013), which entered into force on 13.06.2014, may unjustifiably withdraw from the contract of sale of the product within a period of fourteen (14) calendar days, returning the goods in their original condition, without being charged any costs, except the return costs. Return proof is required for returns.

Refunds will be based on the retail price of the product / products you purchased and the initial shipping costs, if any (excluding additional costs, due to your choice of delivery or payment method other than the cheapest standard delivery method) we offer).

Www.doramegousto.gr is entitled to withhold the return of the price until it receives the products back or until the consumer provides proof that he has sent back the products.

Refunds are made within 14 days of returning the products.

Your refund will be made on the same payment method with which you completed the order. In case of cash on delivery and bank deposit, you must state the account in which you want the deposit to be made. Return proof is required for returns. In case of invoice issuance, the return must be made with a delivery note.

In case the payment was made by credit card, the transaction will be canceled and the credit card will be updated accordingly.

In case of return defective items are not charged with return costs. Conversely, in the case of return items for personal reasonsreturn costs burden the customer

For your wish to return to us the products you bought from our online store, you must notify us in writing at [email protected], with the indication “RETURN” and noting the date and number of the purchase document.

If www.pennie.gr is informed about the customer’s wish to exercise the right of withdrawal, it will send electronically a sample withdrawal form, in order to be completed by the customer.

To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to detect any obvious defects or incorrect shipment of products.

Σας ενημερώνουμε πως we do not accept returns on specific products for the protection of the consumer public:

• Sleeping pillows, pillowcases, duvets, swimwear & safety masks are non-refundable for hygiene reasons
• No changes are made to seasonal items